General
Do you offer any special offers?
We always have special offers available for different significant dates, such as Christmas or the holy month of Ramadan. It is best to check our website to stay up to date with all of our special offers which may be available. We also offer Birthday or engagement deals which are available upon request.
What are the payment methods?
Payments can be made online through a credit card or in cash.
Transport
How do I recognize the driver?
The driver will hold a nameplate with your name or company logo on it.
For how many people can I make a reservation?
You can make a reservation for as many people you want.
How can I cancel a reservation?
You can cancel a reservation to send us a email with your cancellation request.
Do you offer 24/7 services?
Yes we offer 24/7 services when you make a booking in advance.
Are there extra costs when my flight is delayed?
When your flight is delayed there are no extra costs. Only when your flight is more than 6 hours delayed there is an additional fee of € 50,-.
Where to stay?
Are all villas safe for kids or child-friendly?
Not all villas are designed to be child or kid friendly. Always check with one of our staff.
Is smoking allowed at the villa?
All villas prohibit smoking in any indoor areas at the villas. However, there are many outdoor areas at the villa where guests are allowed to smoke.
Do we share the villa with other guests?
No. You do not share the villa with other guests. When you rent the villa, the entire property is only exclusive for your use including all facilities at the villa.
Jet Ski
Will the weather affect my jet ski rental?
Generally we are open rain or shine, but in the event of heavy fog or very rough seas, we will use our discretion on refunds/rescheduling.
Can I bring any items with me?
Of course you can! The jet skis are equipped with a watertight compartment where you can store anything you want to take with you.
Boats
How far in advance would you recommend booking a boat?
We recommend booking as far in advance as possible in order to ensure you get the widest selection of boats available. All of our boats are subject to availability. That being said we can take last minute bookings and will always accommodate clients to the best of our ability.
What happens if the weather get unforable?
If the weather is deemed “unsafe to sail” by our experienced captain, we will allow clients to reschedule the trip at no extra cost. Subject to availability.
Is smoking allowed on the boat?
Smoking is allowed on our boats. However, we strictly prohibit guests from smoking inside the boats. Our crew will provide ashtrays and will show you the designated areas for you to smoke.
Do you allow pets onboard?
Unfortunately, we do not allow pets on board our boats as a matter of safety for the animals and potential damage caused to the boats.
What documents should we carry?
Every guest should carry a valid Passport or Emirates ID for their trip.